Terms of Business

In short: you get a fixed scope and a fixed price agreed in writing before anything starts, you own the finished site once it is paid for, and either side can end a monthly retainer with a month's notice.

1. Who these terms are between

These terms apply between Imersiv Digital, a small studio operating as a sole trader (not a limited company) at The Threshing Barn, Sands Farm, Dyrham, Nr Bath, SN14 8ES ("we", "us"), and you, the client. They apply alongside your quote. If anything in your quote conflicts with these terms, the quote wins.

2. Quotes and scope

Every project is quoted with a fixed scope, set out in writing before work begins: the pages, features and integrations included, and what is not. A quote is valid for 30 days. Work starts once you have accepted the quote in writing and paid the deposit.

3. What we need from you

Projects run to time when the material arrives. You agree to provide the text, images, logos and account access we need, and to give feedback or approval at the review stage within a reasonable period. You confirm that anything you send us is yours to use, or that you have permission to use it. Where a project stalls for more than 60 days waiting on your material, we may invoice for the work completed to that point and re-book the remainder.

4. Timescales

Timescales in a quote are estimates given in good faith, and depend on how quickly material and approvals come back. We will tell you promptly if something is going to slip.

5. Revisions and changes

Each package includes a defined review stage with reasonable revisions to the work as scoped. Anything that changes the agreed scope — extra pages, new features, a different direction after sign-off — is quoted separately and only carried out once you approve it.

6. Prices, payment and late payment

Build packages are invoiced with a deposit before work starts and the balance on completion, before the site goes live. Monthly retainers are billed monthly in advance. Invoices are payable within 14 days.

All prices are in pounds sterling. We are not currently registered for VAT, so no VAT is charged on our invoices; if that changes we will tell you before it affects your project. Deposits cover work already scheduled and committed, and are non-refundable once work has begun. If an invoice is more than 14 days overdue we may pause work, and we reserve the right to charge statutory interest and costs on late commercial payments.

7. Third-party services and their costs

Most projects rely on services we do not own — domain registration, website hosting, Shopify, Google Workspace licences, payment providers, and the usage costs of any AI features. Unless your quote says otherwise, those subscriptions are bought in your name, billed to you, and governed by that provider's own terms. We will always tell you what is needed and what it is likely to cost before you commit.

8. AI features

Where we build an AI assistant or automation for you, it is set up and trained on your content, but it produces answers on its own. AI can be wrong or unpredictable. You remain responsible for what your website says to your customers, and we recommend testing the assistant and telling us about anything it gets wrong so we can tighten it. We do not warrant that an AI feature will be accurate, uninterrupted or free of error, and the underlying AI providers may change their models, pricing or terms.

9. Launch, fixes and what we do not promise

For 30 days after launch we fix faults in what we built at no charge. That covers things that do not work as agreed; it does not cover new features, changes of mind, or problems caused by edits made by someone else.

We build sites properly, but nobody can guarantee commercial outcomes. We do not promise particular search rankings, traffic levels, enquiry volumes or sales, and we are not responsible for the effect of search engine or platform changes.

10. Ownership

Once the final invoice is paid, the finished website, its design and its content are yours. We hand over the accounts and show you how to make everyday edits. Until then, the work remains ours. We keep ownership of our own underlying tools, code libraries and working methods, and of anything we developed before or outside your project; you get the right to use them as part of your site for as long as you like. Fonts, stock assets, plugins and platforms stay subject to their own licences.

11. Showing the work

We may show the finished site, and describe what we built, in our portfolio and marketing. We will not publish your commercially sensitive information, and if you would rather we did not feature your project at all, just tell us and we will leave it out. Where we quote a client by name, we ask first.

12. Confidentiality

Each of us will keep the other's confidential business information private, and use it only for the project. This does not apply to information that is already public, or that we are required to disclose by law.

13. Data protection

Where we handle personal data on your behalf — for example when configuring your email or a contact form — we act on your instructions and only for the purposes of the project, and we will help you meet your own obligations. How we handle data about you and about visitors to our site is set out in our privacy policy.

14. Retainers

Monthly retainers cover the hours and tasks described in your plan. Unused time does not roll over between months. Either side can pause or end a retainer with one month's written notice. Hosting, domains and licences continue to be your responsibility if a retainer ends.

15. Ending a project

Either of us can end a project in writing if the other is in serious breach and has not put it right within 14 days of being asked. If a project ends early, you pay for the work completed up to that point, and we will hand over the finished elements once that invoice is settled.

16. Liability

We take care to deliver reliable work. Our total liability in connection with a project is limited to the fees you have paid us for it. We are not liable for loss of profit, loss of business, loss of data or other indirect losses, nor for outages, changes or failures of third-party platforms, nor for changes made to the site by others after handover. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. None of this affects your statutory rights if you are a consumer rather than a business.

17. General

We may update these terms for future projects; the version that applies to yours is the one in force when you accepted your quote. Neither of us is liable for delays caused by events genuinely outside our control. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18. Questions

If any of this is unclear, ask before you sign. Email hello@imersiv.digital.

Last updated 19 September 2026. Also see: Privacy Policy.